Microsoft 365 service disruption

Service Alert: Microsoft 365 Outage Affecting Email and Connectivity

Posted: 13 November 2026, 12:30 AM IST | Status: Ongoing

Microsoft is currently experiencing a service disruption affecting Microsoft 365. Users may be unable to access Outlook / Exchange Online mailboxes, or may experience slowness or connection failures with other Microsoft 365 services.

What’s happening

The issue began on 12 November 2026 at around 11:16 PM IST (17:46 UTC). It was first reported in the Americas, but Microsoft has confirmed it may affect users in any region. Microsoft is tracking it under incident EX1550543. A separate Microsoft Teams issue in North America (TM1550488) is also being worked on and is showing signs of improvement.

Who is affected

Organisations using Microsoft 365 business and enterprise services, especially Exchange Online email. This is an issue on Microsoft’s side. Your accounts, data and settings are not affected by anything on your end.

What you should do

No action is needed on your devices. Please avoid resetting passwords, reinstalling Outlook or recreating profiles, as these won’t fix the problem.
Emails sent during the outage may be delayed rather than lost.
If you’re an admin, check Health > Service health in the Microsoft 365 admin center for incident EX1550543. If the admin center won’t load, Microsoft is posting updates at msft.it/6019x6vbN.
For anything urgent, use an alternative channel such as phone.

Estimated resolution

Microsoft has not yet shared a cause or a timeline for a fix.

Next update

We’ll update this page as soon as Microsoft shares new information. For help, contact the Aliando support team at [phone / email / website formfill].

Last updated: 13 November 2026, 12:30 AM IST

About Our Company

Company Overview

Established in 2025, Aliando is the result of a strategic merger between two globally recognized Microsoft cloud consultancies: Henson Group and myCloudDoor, founded by Greg Henson and Jose A. Hernandez respectively. This union marks the beginning of a new chapter with a unified identity, global reach, and an unmatched portfolio of services in intelligent cloud technology.

Our Company Story

The ALIANDO Story

Henson Group

Henson Group is a top-tier Microsoft partner, recognized globally as a #1 Azure Cloud Solution Provider and among the top 1% of Microsoft partners. With 22 years of experience, it fills critical market gaps by delivering high-impact cloud services across Azure, Modern Work, Data & AI, and Cybersecurity. Henson Group’s customer-first approach, ultra-fast response times, and always-on service model set it apart. From SMBs to enterprises, it empowers clients with expert licensing, cloud optimization, and managed services. Its strategic merger into ALIANDO further expands global reach and capabilities, ensuring clients receive cutting-edge solutions tailored to their digital transformation goals.

myCloudDoor

Founded in 2011, myCloudDoor is a global IT consulting firm specializing in cloud transformation. Operating in 13 countries with over 200 experts and 5 Cloud Centres of Excellence, it delivers tailored solutions across Azure, SAP on Cloud, AI, cybersecurity, and FinOps. Recognized among the top 1% of Microsoft Azure partners worldwide, myCloudDoor empowers enterprises through its proprietary Cloud Journey Framework—DISCOVER, TRANSFORM, OPTIMIZE, INNOVATE, EMPOWER. With a focus on agility, automation, and business impact, it bridges market gaps in cloud services. In 2025, myCloudDoor merged with Henson Group to form ALIANDO, a powerhouse Microsoft partner.

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What Our Clients Say

At the core of everything we do is a commitment to deliver more than just a service — we deliver an experience. We take the time to truly understand your needs

"As the IT Director of a 501(c)3 non-profit, I needed a cloud partner who truly understood our needs. ALIANDO delivered exactly that. They handled our migration with care and precision, and their customer support was absolutely top notch. I couldn’t have asked for a better experience."

Pastor Daniel J. Herrera is the IT Director at The Cathedral of Faith, which is a 501(c)3 non-profit organization and uses ALIANDO for their cloud needs. He explains how ALIANDO met their needs, and helped them migrate to the cloud effectively, with top notch customer support.

Pastor Daniel J. Herrera

IT Director, The Cathedral of Faith

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"Our journey to the cloud wasn’t just about technology—it was about finding the right people to guide us. ALIANDO offered the solutions we needed and took the time to build a real relationship with us. Their team was incredibly supportive and made the entire process feel collaborative and empowering."

Erin Francis, founder of ZOE Blueprint talks about their journey to the cloud, and how Aliando was able to offer them the solutions they needed. Erin also goes into detail in the relationship that was built with us.

Erin Francis

CEO, ZOE Blueprint

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"I reached out to Microsoft about moving to the cloud, and they recommended ALIANDO as the ideal partner. They weren’t wrong. ALIANDO has met every one of my needs and gone beyond my expectations throughout our cloud journey. I’m really glad we chose to work with them."

Sam Cozens of Merchant Taylors explains how he contacted Microsoft to move the cloud, and Aliando was recommended by Microsoft as the perfect partner for his needs. Sam also explains how Aliando has fit all of his needs and exceeded his expectations in the companies cloud journey.

Sam Cozens

Information Manager, Merchant Taylors

"Working with ALIANDO was a refreshing experience. Their pricing was fair, their operations were transparent, and they always met me where I was. I especially appreciated having a dedicated representative who really understood our goals. It made the whole process feel personal and efficient."

Adam Crumrine, Director of Analytics at OIAA, shares how he found the experience refreshing, noting their fair pricing and operational transparency. He appreciated how they consistently met him where he was, and valued having a dedicated representative assigned to him.

Adam Crumrine

Director of Analytics, OIAA

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"When it came time to migrate my company to the cloud, ALIANDO was there every step of the way. They made the transition smooth and helped us implement the right Azure solutions for our business. Their expertise and support played a huge role in the success of our move to the cloud."

Larry Miller, the CEO at Smart Retail Solutions, speaks on how ALIANDO helped migrate his company to the cloud, and the solutions they helped his company achieve with Azure.

Larry Miller

CEO, Smart Retail