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24/7/365 Support

Get round-the-clock assistance for uninterrupted business operations.

 
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Data-Driven Insights

Leverage analytics for smarter decision-making.

 
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Proactive Monitoring

Detect and resolve issues before they impact your business.

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Customized Solutions

Tailored services designed to fit your unique needs.

What You Get

 

Intelligent Managed Services
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24/7/365 Support

When something goes wrong, you want it resolved quickly and efficiently. Our support team has the experience to quickly resolve issues, and our Microsoft Premier Agreement ensures we provide the very best support .

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Easy Self-Service

Our management portal provides details on-demand regarding costs, inventory, and improvement recommendations.

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Monthly Report

Monthly, we provide a report on your Azure Environment including inventory, costs, recommendations, network diagrams, and full configuration details, enabling you to make decisions on optimizing your environment.

  • NOC Services
  • Azure Managed Services
  • Modern Workplace Managed Services
  • MDR Security
  • Managed AI Services
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Monitoring and Alerting

  • Using Logic Monitor, our teams proactively look for issues in your workloads
  • When an issue is discovered, an alert is raised with the team, who investigate the alert. 
  • If the alert requires follow up actions, our team will notify your team based on the defined support process. 
  • Our team will monitor the event until we receive the all-clear from your support team
  • Monthly we will report on our activities, your environment, and opportunities for improvement.

 

The Aliando’s Azure Managed Services strives to deliver best-in-class support using data-driven decisions and recommendations for our clients, ensuring business success in Azure.  Our Standard Managed Services package includes the following:

  • Support & Management
  • Advisory
  • Advanced Support (additional fees apply) 

Administrative Support for

  • User Management: Entra ID Administration (fka Azure AD), Entra Connect, MFA
  • Exchange Online: Mailbox, Transport, Mobile Devices, Phishing and SPAM Protection, Email Security
  • Teams: Teams Management, Teams Configuration, Policy, Teams Templates
  • SharePoint Online: Site Collection Management, OneDrive, Teams Integration, Policy
  • Security & Data Loss Prevention: DLP Configuration, Defender for Endpoints, Conditional Access
  • Intune Management: Manage Devices, Device Policies, Set up AutoPilot, Manage Certificates
  • Modern Work File Protection: Complete back up and restore of files stored in SharePoint Online, OneDrive, and Teams.

Complete Security

  • Experts in every facet of the IT landscape
  • Understanding of operations, security, and compliance
  • Delivery of security outcomes across your entire IT estate

How it Works

  • Collect logs and telemetry data from the various log sources (both on premise and in the cloud)
  • Funnel them through a purpose-built SIEM
  • Garner insights that would go unnoticed by looking at only a single data source​

Once Deployed, AI Services require constant management, including importing and training on new data, business processes, and improved prompts. The Intelligent Managed AI Service from the Henson group will:

  • Provide ongoing support for all Microsoft Azure AI Cognitive Services deployed in a client’s environment
  • Update AI models with current business data to ensure responses contain correct data
  • Assist with Prompt Engineering to help clients use the AI tools efficiently
  • Assist with version upgrades and enhancements to enable the use of the most up-to-date models, features, and functionality
  • Report monthly on AI statistics, including:
    • Utilization Data
    • Performance
    • Anomalies and malformed responses reported
    • Support issues encountered

What Our Clients Say

At the core of everything we do is a commitment to delivering more than just a service — we deliver an experience. We take the time to truly understand your needs
"...the solutions they helped his company achieve with Azure."
Larry Miller, the CEO at Smart Retail Solutions, speaks on how Aliando helped migrate his company to the cloud, and the solutions they helped his company achieve with Azure.
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Larry Miller
CEO, Smart Retail
"...helped them migrate to the cloud effectively, with top notch customer support."
Pastor Daniel J. Herrera is the IT Director at The Cathedral of Faith, which is a 501(c)3 non-profit organization and uses Aliando for their cloud needs. He explains how Aliando met their needs, and helped them migrate to the cloud effectively, with top notch customer support.
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Pastor Daniel J. Herrera
IT Director, The Cathedral of Faith
"...how Aliando was able to offer them the solutions they needed."
Erin Francis, founder of ZOE Blueprint talks about their journey to the cloud, and how Aliando was able to offer them the solutions they needed. Erin also goes into detail in the relationship that was built with us.
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Erin Francis
CEO, ZOE Blueprint
"...how Aliando has fit all of his needs and exceeded his expectations in the companies cloud journey."
Sam Cozens of Merchant Taylors explains how he contacted Microsoft to move the cloud, and Aliando was recommended by Microsoft as the perfect partner for his needs. Sam also explains how Aliando has fit all of his needs and exceeded his expectations in the companies cloud journey.
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Sam Cozens
Information Manager, Merchant Taylors
"The company needed to migrate multiple systems to the cloud and the process was simple."
Jim Hermens explains the benefits his company received when working with Aliando. Regent Education is the countries leading financial aid solution for college students. The company needed to migrate multiple systems to the cloud and the process was simple.
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Jim Hermens
CEO, Regent Education
"...how they consistently met him where he was, and valued having a dedicated representative assigned to him."
Adam Crumrine, Director of Analytics at OIAA, shares how he found the experience refreshing, noting their fair pricing and operational transparency. He appreciated how they consistently met him where he was, and valued having a dedicated representative assigned to him.
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Adam Crumrine
Director of Analytics, OIAA