Zero Knowledge Technology

Buying a € 150.000 Fazioli grand piano will probably be a minor mis-investment, if we find out our performance will attract a whole lot more customers by playing rock music on distorted guitars and Hammond vintage organs. No matter how hard we practice. Even if the grand piano will work somehow once it’s there. Some will listen, and one or two maybe even return.

Your information systems need to be designed to serve your people. Thus I ask the most important question when designing information systems infrastructure: “How may I really serve you?”. Unfortunately, when we initiate change, people still need to learn their lessons from working with this new set of service management processes. Only then they will be able to tell me what they could best be served with.

Therefore any IT service management implementation method has to trigger this learning process as early as possible. This includes gradually reviewing the major operations topics to assist with IT service infrastructure design. This may, in many cases, even imply having intermediate IT service architecture on the way working towards your optimum.

aliando as an iterative implementation method will guide your people through this process. Let me help you produce a list of major impediments to your very own IT service management processes. So we both make sure your technology investments will really be business aligned. Or not be done.