Forrester: Improving The Perception Of IT Requires A Focus On Business Trust!

… not just technology, says Bobby Cameron of Forrester in his 15 August 2008 article. IT demand management should face off against the business organizations

According to Cameron, CIOs are improving the way their business clients perceive the IT organization, mostly through actions that improve business’ trust of IT — consistent IT processes and transparency of IT’s performance. To continue this change, CIOs should charge their IT demand management organization with building business’ trust, or chartering the PMO to do this as it grows into a demand management function. And this will become even more critical as business technology (BT) emerges. (Source: forrester.com)

Agile environments however provide an opportunity to establish a network based on tightly coupled business trust relationships between product management, research and development as well as IT Service Management which blends into regular work routine.

Within aliando, service ownership seamlessly integrates with product ownership, which has proven to nurture a trust building dialog between product management and development. Focussing on continuous business integration rather than role and contract based processual service management aliando is a promising alternative especially for business environments which require a high amount of flexibility.