aliando agile IT service management, agile ITSM, Dana Stoll, agiles IT service management
aliando methods for agile IT service management, agile ITSM, Dana Stoll, agiles IT service management
aliando agile IT service management, agile ITSM, Dana Stoll, agiles IT service management
aliando methods for agile IT service management, agile ITSM, Dana Stoll, agiles IT service management
aliando methods for agile IT service management, agile ITSM, Dana Stoll, agiles IT service management

Yes, but that doesn't work for us!

… our management will not tolerate that!
… our business does work differently!
… we cannot change our procedures!

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Yes, but we don't have the time to do that!

… things work different in day-to-day business!
… we cannot afford this change!
… we cannot afford the money!

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Yes, but that does sound like one huge patchwork!

… we do need a well structured approach!
… we dealt with chaos before!
… we need to do this like the big players!

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Yes, but that doesn't meet our requirements!

… we have differing directions!
… we do need complete control over our system!
… our business calls for more structure!

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Yes, but we already do some sort of ITIL!

… we already do have agile-like processes!
… we already do agile processes implicitely!
… we’ve been doing all this all the way!

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